Our Privacy Policy

montméd is firmly committed to ensuring the privacy of the users of its website.

Protection of Personal Information

Because protecting the privacy of visitors to our website is important to us, montméd does not sell, exchange, lend, give or distribute any information about you or your account to any third party without your permission.

Information We Collect

montméd does not collect any personal information about you unless you voluntarily provide it.

In general, when you visit our website, we collect and store only generic information about your visit such as the path taken through our website. This data does not include any personal information or details.

Way We Use Information

We use the personal information that you provide to us to:

    • Fulfill your request
    • Help you quickly find and/or receive information about montméd
    • Alert you to updated information and services
    • Provide more complete service
    • Improve the content of our website
    • Answer your questions

We do not share this information with any third parties without your permission.

We use non-identifying and general information to measure the number of visitors to the different sections of our website, and to help us make our website more useful to visitors.

We use return email addresses to answer the emails we receive. Such addresses are not shared with any third parties without your permission.


By using our website or by submitting personal information to us, you consent to montméd’s use of such personal information in accordance with this privacy policy (as amended from time to time) and as permitted or required by law. If you do not agree with the terms of this privacy policy, do not provide us with any personal information or use any of the services we offer on this website. You can withdraw your consent at any time by communicating with the individual(s) identified below.

Commitment to Data Security

montméd takes commercially reasonable precautions to protect your personal information from loss, misuse, alteration and destruction. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. In some areas of our website, we require a user ID and password for you to access certain information. montméd will never disclose passwords to third parties. However, you are responsible for maintaining the privacy and security of your password.

Despite the precautions taken by montméd, the transmission of data via the Internet is not completely secure and, as such, is at your own risk. montméd cannot guarantee the security of information transmitted to our website.

When you link to other websites from montmed.ca, our privacy policy no longer applies. montméd has no control over these websites or their privacy policies and montméd cannot be held liable in any manner whatsoever for having listed these websites and having made them accessible to you. We recommend that you carefully examine the personal information protection policies of these other websites.

Your Rights

You have a right to request a written copy of the personal information montméd holds about you (we may, in accordance with applicable data protection laws, charge a small administrative fee for this) and to have any inaccurate information about you corrected. You also have the right to request an account of the use that we have or that is being made of your personal information and the names of the third parties to which it has been disclosed or to request that we stop using your details for marketing activities and other promotional activities. You may have further rights regarding the processing of your personal information under applicable law. In case you wish to exercise any such rights, please note the contact information below.

Contact Information

Any requests for further information about our privacy policy, other inquiries or complaints can be sent to:

Faye MIRI – Executive assistant: 1 (514) 695-1222

Our Return and Exchange Policy

Please note that returns, exchanges and refunds are only accepted within Canada. No return, exchange or refund shall be made on international orders.

Returned Products

Authorization must be obtained from montméd before the return of any product.

To obtain authorization, call customer service at 1 (866) 695-1222 or email us: customer@montmed.ca

You will be provided an authorization number.

Then, fill out our return form, print out a copy and include it in your package.

    • Returned products must be in the original packaging and packed in a second container (external packaging).
    • Freight on all returned products must be prepaid.
    • The refund will be effected once the product is received at our warehouse and has been approved.
    • Products shipped in error by montméd will receive a full refund.
    • Products returned within 90 days of the invoice date, intact and in resalable condition will be subject to a 10% reprocessing fee.
    • Products ineligible for return will not be reimbursed.

Ineligible products include:

    • Products returned without authorization.
    • Products returned more than 90 days after the invoice date.
    • Products opened or used.
    • Products with an expired expiration date.
    • Sterile products (pen needles and syringes).

Modifications to our Policies

montméd may amend the above policies at any time, and when such a change is made we will post a revised version on this website. Changes will be effective when they are posted. It is your responsibility to review these policies from time to time to be aware of any such changes. Your continued use of this website and of montméd’s products and services indicates your agreement to any such changes.